About McGovern’s Estate Agents
Estate Agent, Auctioneer, Valuer and Mortgage Broker, McGovern Estate Agents is a leader in the Northern Ireland property market. Operating from offices in Enniskillen, the company has seen significant success throughout its near 10 years of operation. McGovern Estate Agents has helped thousands of homeowners successfully secure mortgages for their dream homes, from first time buyers through to property investors. With employees on the go daily, the business was seeking alternative VoIP providers in Northern Ireland to ensure calls were being received and customers were getting the best possible service.
Time for Change
Always striving to improve its business and offer customers a professional and personal service, McGovern Estate Agents implemented a cloud-hosted VoIP (Voice over Internet Protocol) system. As estate agents, employees of the business are regularly out of the office at show homes, valuing properties and meeting with clients. This meant the company needed a system that offered mobility and flexibility to ensure effective operations.
“We moved to a VoIP system around 3 years ago. Having staff in and out of the office meant we were missing important calls and we wanted a way to ensure our customers were getting through to us no matter where we were.
“We initially used a different communications provider to Barclay Communications; however, after a number of issues, we made the decision to seek alternative VoIP providers in Northern Ireland and switch supplier. We haven’t looked back since.”
Benefits of a VoIP System
“From the outset, VoIP has totally transformed how our business is able to operate. We are able to receive calls while out on site which has had a real positive impact on both our customer service levels and the number of new clients we have welcomed to the business.”
Cloud-hosted telephone systems have the ability to twin your desktop handset to your mobile device which means when you are out of the office calls can still be transferred to you as if you were in the office.
“The customer portal is a game-changer. The team at Barclay Communications are able to make instant changes for me when needed which takes the pressure off our in-house resources and allows us to focus on helping our customers.”
Why Barclay Communications?
“Before making the switch to Barclay Communications we had a negative experience with another telecoms provider and because of this, we knew what we wanted as a business. The team at Barclay Communications are experienced and approachable. There is a full team of staff behind the operations which look after every aspect, from initial quotation through to implementation and after-sales customer support.”
With a team of experienced VoIP engineers, product managers and technical support advisers, Barclay Communications is one of the most trusted VoIP providers in Northern Ireland.
“A major selling point was Barclay’s dedicated customer support. The team go above and beyond to ensure we are completely satisfied with our products and services. It is very much a customer-focused business, something which is echoed in our McGovern Estate Agents ethos. It made the decision that much easier.”
Recommendations
“We would recommend Barclay Communications to any business looking for a professional VoIP provider in Northern Ireland. We have been thoroughly impressed with the entire process and would like to thank the team for the smooth hand-over.”
