Award winning heating, energy efficiency and building maintenance company, CTS Projects, has improved their telecommunications performance by using Barclay Communications products. The Warrenpoint based contractor has won multiple awards including Northern Ireland’s Heating Installer of the Year. The firm operates across the UK and Ireland, delivering a variety of FM services such as heating, air-conditioning, ventilation, building maintenance and renewable energy.
About CTS Projects
Earlier this year CTS projects secured £14 million from new social housing contracts and service diversification into private sector boiler servicing which lead to 40 new jobs being created throughout the company, increasing their staffing numbers from 110 to 150. The increase in employees meant the business needed to upgrade their telecommunications to incorporate monitoring of certain aspects.
CTS Projects currently has both business mobiles and fixed landline with Barclay Communications and has been a customer for almost 3 years. They found that they were not getting enough information from their telecommunications and wanted a way to track and record calls. Connaire McGreevy, Managing Director of CTS Projects said, “The fact that you can monitor a number of aspects of your communications to include the waiting time for a call to be answered is fantastic as it gives us a measurement tool to strive for continual improvements within the business.”
As Northern Ireland’s largest independent telecommunications provider, Barclay Communications have over 20 years’ experience in the industry and so has developed their products and services to meet the needs of their customers. Both mobile and landline products come with a range of features that will aid in the running of your daily business activities. Some of the features include call recording, disaster recovery and conference calling.
One Point of Contact
Connaire emphasised the importance of having minimal disruption to their business when implementing Barclay Communications’ products. “Install was quick and easy and caused little disruption to business operations. The system is easy to navigate around and support is always available from the team at Barclay’s which is great. The solution is perfect for the fast paced environment in which we operate.”
As part of their solution Barclay Communications offer a dedicated account management team to deal with any and all queries you may have. This means you will have one point of contact with your appointed account manager. “The real benefit of working with Barclay Communications would have to be the fact that you are dealing with one person in the team. You build a relationship with that person and our contact is professional and is able to answer any questions we have. They understand your business needs and therefore they know the importance of responding in a timely manner.”
Overall Barclay Communications has helped save CTS Projects large amounts of money on previous problematic accounts. “We have been able to cancel off old accounts which have proved difficult and this has saved the business money,” explains Connaire. “We would definitely recommend the solutions that Barclay Communications can offer. Their customer service and account management team, paired with a cost effective and working solution, means they are our number one choice for telecommunications.”