Barclay Communications

As a charity we require a telecoms provider who can ensure we are getting the most cost effective plans. Our Account Manager from Barclays is in touch with us on a regular basis to ensure that our plan is up to date and that we have the best hardware to meet our business needs.

If we have any issues Barclays resolve them immediately with the least amount of disruption to our staff and projects.

I have recommended Barclays to other businesses in the past and would continue to do so.

Airporter is an award winning coach company that provides 10 scheduled services between the Belfast Airports in the North East of the Province and Derry in the North West of Northern Ireland – www.airporter.co.uk The company success relies extensively on the ability to communicate with the drivers 24/7 and as such requires the services of a communication company that manages and service our required needs. Barclays Communications have been managing our account now for over 18months and have proved themselves to be an exceptional provider. We have had world class customer service form our Account Manager who is able to translate current technological hardware and company tariffs to exactly meet our operational demands. Airporter strives to provide an award winning service every day and this can only be managed by working with other companies who are focused on the same level of customer service commitment.

Our company is reliant on quality, cost efficiency and responsiveness. Having used a number of providers over the years Barclays Communications has been without doubt the best company we have used. 

I have nothing but great things to say about Barclays! We have been with them for a number of years now and I wouldn’t hesitate to recommend them to others.

The Customer Service Team is truly exceptional and always available to answer any question we may have, promptly & professionally. Not only are they helpful, courteous & knowledgeable but they are always willing to go the extra mile when necessary. The whole team at Barclay’s genuinely seem invested in the services they provide and are committed to finding the right deal for individual customers.

I can honestly say it has been a pleasure doing business with them over the years and I have no doubt it will continue to be in the future!

TomTom WORK Testimonial

City Air Express in Belfast and Dublin have been using the Tom Tom WORK product for over 1 year now. The product has benefited our business tremendously and in many ways including security/proof of delivery transparency/training/fuel efficiency cost savings/van insurance/internal communication...

With regard to back up support provided we have always found Barclays to be there when we have needed them whether it’s a new order being installed or a change of an existing unit into a new vehicle. We have had no technical problems to date which is probably testament to the reliability of the product.

I wouldn't hesitate to recommend the services of Barclay Communications.

Since moving to O2 2 years ago I have received nothing but good service, However until I met Anthony Gray from Barclay Communications O2 Centre of excellence Partner he turned this into an excellent service.

An extremely professional Account Manager with a high knowledge of Solutions that resulted not only in a large cost saving but will improve the productivity of our work force

During the transition period communication levels were outstanding all the way through with the highest quality of service I’ve found from a communications company. I have no reservations in recommending BC to any other organisation in the future. A five star service throughout.

From my experience every company has the opportunity to receive massive savings and great service from Barclay Communications.

After five years, we have no complaints or reason to change. Already we are trying their other services by changing all our landlines to Barclay Telecom, which will save us a substantial amount of money.

We made the move from O2 direct to Barclays for our business mobiles and our experience has been very positive so far, we have benefitted from savings on our account and are grateful to have a locally based account manager on hand for advice on all areas of our telecoms.  I would happily recommend Barclays to any of our clients.

Our trucks travel throughout the UK and TomTom WORK has allowed us to easily manage each driver’s journey, to see exactly where our trucks are at any time.  Plus, with the free Fleet Check Lite keeping track of VATs, MOTs, Service dates and more, our vehicle management efficiency has been greatly improved.

With Barclay Telecom we have made significant savings on both our local and international calls, around 30-40%. Plus the Pocket PBX service and its Follow Me, Find Me feature, has really impressed me. It gives our reps one manageable number that can, if they don’t answer, automatically diverts mobile phone calls to the office, it has ensured we never miss an important sales call.   Plus, this has greatly improved the Account Management service we offer our customers.

At all times we have found Barclays IT to be thoroughly professional and technically efficient in terms of managing our technology systems.  Their staff have dealt with us courteously and have provided a high degree of added value to our business, maintaining our systems seamlessly to allow us to carry on with the day to day running of our business.  In today’s business environment speed of response to problems is one of the key components of a successful support service and to this end Barclays IT have continued to exceed our expectations.

From the initial telephone enquiry to the delivery of the required equipment the services was 100% perfect.

The Customer Service team lead by the Dynamic Simon Black never fail to amaze me at how quickly and efficiently they can take on board and address our Companies ever demanding requests .

Year on Year I receive a call from Adrian Mc Court Director to advise me that our Account Manager William Gibson is looking at the most cost effective options for us for the forth coming year. He also advises on the the latest innovation within the Telecommunications world to assist us in the smooth running of our Business.

So in brief if you want a Committed Professional Service Provider then look no Further than Barclay Communications.

The review of our account with Account Manager Anthony  was undertaken in a very professional manner resulting in cost savings for our company. The delivery of our new handsets was quick and efficient with the support of the team at Barclay Communications in dealing with queries on the new handsets and the activating of the new sim cards was dealt with patience and helpfulness.

"Working with Barclay Communications, especially Tara Russell  has been a joy. The company came highly recommended from a colleague in the hospitality business. From our initial e-mail and telephone contact to meeting, the website being developed and to going live the professionalism and ability to produce exactly what we were looking for has been exemplary.

We were consulted at every stage of the process and most importantly listened too. The result was a web site that we are very proud of as it truly represents our property.

I would have no hesitation in recommending them to any business seeking to change and upgrade their web site."

"I am delighted to offer testimony to Tara and her team at Barclay Communications who have developed our new Ten Square Hotel website. From their interpretation of my somewhat crazy ideas and design theme to the creation and implementation of the site, I was always in safe hands I have also benefited from their advice on how to optimise the effectiveness of our site to ensure we are well positioned on the search engines. Barclay Communications are helpful, supportive and efficient when it comes to resolving queries and dealing with the day to day maintenance of the site, and I really like their relaxed and friendly approach and their particular style of making everything seem easy."

"Starting up a new business we wanted to ensure we made a good impression, that’s why we chose Barclay Communications to design and develop our web site.  I found the service provided attentive, friendly and efficient. They got the design right first time, they listened to us, used their ideas, skills and initiative to tailor it to exactly what we wanted and we are delighted with the final result."

When we first dealt with Barclay Communications we had previously had a direct relationship with our mobile network provider, and we had been left on an inappropriate tariff for a year or more. Transferring our account to Barclay Communications reduced our monthly mobile bill substantially, but also the bill continued to reduce in each of the 5 subsequent months. The quarterly bill review carried out by Barclay Communications works well and has helped us to challenge the pattern of mobile usage of our staff. I would recommend Barclay Communications.

I just wanted to write to thank you for the great service that you provided for my company when we decided we needed to look at the running costs of our mobile phones. Your service was extremely professional and you took the time to go through the invoices from our current supplier. You came back to us very promptly with great savings and a much more suitable package for our needs. You brought me all the relevant paperwork and all I had to do was sign. You also dealt with the transferring of numbers which was a great help. We are now enjoying a better service, with upgraded handsets and also savings to boot.
"I feel that Barclay Communications is working to help my business, rather than just take whatever money it can get in the short-term.

Byker Bridge Housing Association are very pleased with services provided by Barclay Communications. At the first meeting with our account manger, a package was identified that met perfectly with our requirements. This was implemented quickly and with little fuss, Barclay Communications took care of the change over from our previous provider so we didn’t have to do anything once the appropriate package had been identified. When the change over took place the staff of Barclay Communications went over what was expected in order to assist us. All of our staff were able to keep their previous numbers. Communication between our staff is very important and we are pleased that network reception has also improved. We receive contact from our account manager to ensure that things are running smoothly and we are happy with the service

Ian Martin Fuels on our Ebusiness solutions:

"I would like to congratulate and thank Tara Russell, Ebusiness Manager, who worked with us on the development of our website for her dedication and commitment towards helping us to get it up and running."
"Her attention to detail, advice and guidance, customer service, and after sales was outstanding. Her intimate knowledge and experience of website development gave us the confidence to go ahead."

We used Barclay Communications to sort out our mobile phones last year. The service they offer is second to none. Barclay Communications took care of it all, we did not have to waste any valuable time researching and looking ourselves for the best tariffs and offers available which would suit our business.”
“The change over from our existing mobile phone contract to another was smooth without any problems. They conduct themselves in a professional, friendly manner and we would recommend them to any other business that would be looking to save time and money.

Armah Switchgear Ltd on our Account Managers and Customer Service:

As a new customer with Barclay Communications we asked them to review our mobile and landline telephone bills in the hope of us benefiting from a package tailored to our organisation requirements but to give us savings. With the help of account manager Janice Robb, we are happy to say that she came up with the right package for us.”
“During the above discussions Janice informed us of the “Tom Tom” tracking system and we were given a very informative and detailed demonstration, which proved to us that it was an efficient/cost effective way of tracking our vehicles.”
Barclays have been great in looking after our account and making sure all our bills are correct, the staff is both friendly and helpful and their On-Line support is excellent and we have found the quality of service received, first class”

Maurice Stevenson Limited on our customer service team and Account Managers:

Your employee MR Chris Nelson who helped transfer my phone from pay as you go to monthly with O2 via your company, his attention to detail and commitment was first class and in times like these most people just want to do a sale and move on to the next but Chris followed up all to ensure the change was smooth and everything was working fine, as I said a good employee like this makes repeat business and should be recognised, like wise for Martin Harbinson who did the initial ground work.

I believe it was one of the best decisions the company has ever made. Going with TomTom WORK has benefitted our operation in so many ways, in some ways that we didn’t even imagine.
“It has helped us to maximise the efficiency of both our drivers and our trucks. From day one, it has made a huge difference and has resulted in big financial savings, not least in fuel costs. Even our insurance premiums are significantly lower; that was an area we didn’t even think about. “Before, there were about three companies interested in quoting, but since we have adopted TomTom WORK more than a dozen insurance firms have been keen to quote because they know the trucks are a lot more secure, so insurance savings are substantial.
“We had looked at alternatives for some months, but TomTomWORK was the only one that ticked all the boxes and we are absolutely delighted with it, and the back up we get from Barclay Communications is also impressive.”

They were able to demonstrate an understanding of our business and a proactive approach to continuous assessment of our needs and potential solutions. We also wanted a supplier who would look after our fixed line requirements as well.

Capital Law has worked with Barclay Communications for the last 12 months. Their people are always friendly and helpful, explaining things clearly in non-jargon terms. Our account manager keeps us up-to-date on the latest developments and regularly advises us on the best ways of using technology to enhance our business.

We trust Barclay Communications to seek out the most appropriate contract for us and they do this quickly and efficiently. They have a very rapid response time to any issue we have with our Blackberries and almost all of the hardware we need is delivered the next day. This is vitally important as we are a progressive firm which relies very heavily on mobile connections. Overall an excellent service.

The staff are always willing to assist and Harry is always pleasant and friendly. He ensures our requests are met and I am more than pleased with the service.

Barclay Communications approached us with a deal specially designed for charities. They offered us free O2 to O2 calls and this was very important for our internal communications. We could have up to 25 activities at any given time and it’s vital from a health and safety perspective that we are in touch all the time. The deal included 100 handsets that are being used throughout Northern Ireland and Barclay Communications included a donation of £21,500. The company was very professional in its dealing with us. They came to us with the right package…one that suited our needs and was financially viable for us.

We asked Barclay Communications to provide a business solution for our PDA’s and mobile phones. We opted for the O2 ‘Best for Business’ product which was extremely competitively priced and was exactly right for our needs. Barclay Communications was very professional from the outset and they genuinely seemed interested in our business. They conducted an audit of our existing requirements and presented us with an excellent package. It was a win-win situation.

We asked Barclay Communications to review our total mobile phone usage. They supplied a detailed analysis of call patterns and usage by scanning our bills through a complex system which created an easy to read report. This report made it clear how we as a company used our phones and from this the account manager from Barclay Communications recommended a tariff with free calls to not only everyone within our company and back to our offices but to anyone on the O2 network! We were also supplied with a generous hardware credit which we can utilise to purchase equipment which suits each individual’s needs and also car kits or satellite navigational and tracking products.

Barclay Communications have been supplying our mobile communications for several years now and we have always found Stewart and all the office staff very pleasant and helpful. We have just taken on another years contract and look forward to many more.

Barclay Communications have been fantastic in looking after my company and making sure all our bills are correct. They look through our bills on a regular basis to make sure the deal we're on is working for us. They have excellent back-up service and I find them a pleasure to work with and hope to keep the deal going for as long as possible. In the past we have worked with many service providers and none compare to the service received from Barclay Communications in resolving issues with bills and the network.