Virgin Media O2 Customers Save £3 Million Per Week on Roaming Charges

Virgin Media O2 claims it saved its customers £3 million per week in EU roaming fees last year, as it is the only UK network to offer inclusive EU roaming as standard.

The figures came from analysing O2 Motion data between January and November. This diagnostic tool analyses connections to mobile masts to analyse crowd movement trends.

The savings estimates are based on an average £2 per day roaming charge with other mobile network operators. The figures were calculated by multiplying the average number of visitors to the top 10 EU destinations based on volumes of anonymised movement data with average roaming charges for other mobile network providers.

The network says a survey reveals 39% of holidaymakers put credit card commission and fees as their biggest gripe followed by 35% unhappy with being charged to use their mobile while roaming.

According to the survey, a quarter of British holidaymakers aren’t aware they may need to pay roaming fees in Europe although 70% prioritise being connected while away.

Half of the respondents think paying additional charges for using their mobile whilst abroad in Europe is unfair.

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