Navigating telecom changes

Legacy Price Increase 

Recently, BT Openreach has announced a notable surge in prices for their legacy services, directly impacting BT Retail and resellers like us at Barclay. This increase has been reflected in the recent notifications you may have received regarding upcoming rises in your monthly bills. It’s important to note that these adjustments are attributed to Openreach’s industry-wide price increase, which came into effect on April 1st, 2024.

These price adjustments are affecting all products with legacy services, such as analogue lines, ADSL, and FTTC broadband experiencing the most significant impact. The purpose of these increases is to encourage customers to transition to more modern and efficient services ahead of the impending switch-off of the copper network in 2025.

How to know if you have been impacted?

Check your recent bill for any of the following terms: Analogue Line, PSTN, ISDN, ADSL, or FTTC. If you find any of these, you’re likely impacted. If unsure, it’s best to contact a member of our support team. 


Why has this change happened?

In recent years, Ofcom struck a deal with BT, granting BT the authority to raise prices for their legacy services. Previously, these services were subject to strict price caps. In return, Ofcom has facilitated increased competition for fibre services, particularly ‘fibre to the premises’ (FTTP). This move has sparked competition and investment, leading to the emergence of new suppliers and the introduction of a new annual price increase regime by BT Retail and Openreach.

All of this aligns with the strategic objective of expediting fibre broadband availability nationwide, alongside the planned decommissioning of the legacy BT Openreach network by the end of 2025.


What can you do?

The good news is that alternative options are available to you, potentially offering cost savings and improved functionality.

It’s important to be mindful that this affects the entire industry. All resellers buy from BT Openreach, and it’s Openreach who are increasing their legacy prices.


How can we help?

We would like to reassure our customers that we are dedicated to minimising the impact of price increases when possible. We understand that navigating these changes can be complex, and we want to help guide your through it.

Many of our customers have already successfully migrated from legacy services to VOIP lines or cloud-based telephony solutions with our assistance. in these instances, the customers have reaped the benefits of the new and enhanced technology.  

Please get in contact with the Barclay support team who are here to assist you in understanding your current products and advising on migration options for the future.


If you’re currently using on-site phone lines (PSTN or ISDN), it’s time to consider migrating to VOIP. VOIP systems utilise the internet for calls, offering flexibility and reduced costs.



For those with ADSL or FTTC broadband, migrating to alternative broadband products like SOGEA or FTTP is necessary. SOGEA offers speeds of up to 80 Mbps download and 20 Mbps upload, while FTTP offers speeds of up to 1000 Mbps download and 115 Mbps upload

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