How a Cloud Phone System Can Empower Your Estate Agency

At Barclay Communications, we understand that for estate and lettings agencies, having a reliable business VoIP phone system is crucial for maintaining effective communication with buyers and sellers. In an industry where missed calls or inefficient telecom systems can jeopardise a sale, upgrading to a professional Cloud phone system is essential for making a positive first impression and delivering exceptional service to your clients.

Efficient Call Routing for Estate Agents

In the dynamic world of real estate, where agents are constantly on the go, from paperwork at the office to property viewings, staying in one place throughout the day is a rarity. This is where smart call routing becomes invaluable. It ensures that calls are always directed to the appropriate agent, regardless of their location, whether they’re at the desk or on the road.

Our call routing system takes into account various factors such as the day of the week, time of day, and agent availability, to provide callers with an optimal experience at any time. This means your clients always reach the right person to handle their queries, enhancing customer satisfaction.

Moreover, the cross-device capabilities of our system offer the flexibility needed in the fast-paced real estate environment. Agents conducting valuations or viewings can handle calls on their smartphones, ensuring continuous connectivity. Meanwhile, back at the office, calls can be managed via laptops or desk phones.

During peak times, when the team is particularly busy, our inbound call queuing feature engages prospective buyers with audio prompts and custom hold music, minimising the chances of missed opportunities in sales and rentals. This feature ensures that even when all agents are occupied, callers remain informed and engaged, reducing the likelihood of missed connections and lost business.

Unified Communication Across Branches

Integrating a Cloud-hosted phone system can significantly streamline the connection between your local and regional offices. This system facilitates seamless internal call transfers across different branches, along with the shared access to phone-books and extensions, ensuring that your teams remain interconnected regardless of their geographical locations.

Additionally, the benefit of free calls between extensions in a business VoIP phone system means that staying in touch with team members across various branches becomes not only easier but also more cost-effective. This unified communication approach fosters a sense of collaboration and cohesion among different office locations, enhancing overall operational efficiency.

Minimising Communication Expenses

A business VoIP phone system offers a significant advantage in reducing communication costs. With features like easier cross-extension calling and plans that include unlimited or bundled outbound call minutes, you can expect a noticeable decrease in overall call expenses.

Moreover, the flexibility to use various devices such as laptops, desktop computers, or smartphones for calls can substantially reduce the need for additional expenditures on dedicated VoIP phones. This adaptability not only makes the system more cost-effective but also enhances its convenience and accessibility for your team.

When comparing a modern Cloud phone system to older SIP Trunk solutions, the savings become even more evident. The costly requirements of on-premises PBX hardware and expensive on-site maintenance, typically associated with traditional systems, are eliminated with a Cloud-based solution. This shift not only simplifies your communication infrastructure but also contributes to significant cost savings, allowing you to allocate resources more effectively to other areas of your business.

Leveraging Advanced Call Analytics for Business Excellence

With a business VoIP phone system, you gain the advantage of comprehensive call reports and analytics, a feature that can significantly enhance your business operations. Full access to detailed call logs, call durations, and call recordings provides invaluable insights into your communication patterns. This real-time analytics capability can be transformative in pinpointing areas for performance enhancement and client interaction improvement.

These tools allow you to monitor the performance of various branches effectively, providing a clear overview of how different teams are handling client communications. You can audit call recordings for quality assurance and training purposes, ensuring that every client interaction aligns with your business’s standards.

Additionally, the ability to set specific targets for outbound and inbound calls can foster a sense of healthy competition among teams, driving them to excel in their client engagements. This aspect of call analytics not only boosts team productivity but also encourages a continuous improvement mindset, keeping your business a step ahead in client service and operational efficiency.

Enhancing Estate Agencies with VoIP

As an estate agency, adopting a Cloud-based business VoIP phone system opens up a world of efficiencies and advanced features that can transform how you communicate. With a reliable system like ours, your firm can access a wide array of professional tools at a significantly lower cost compared to traditional legacy systems.

Key features like voicemail-to-email, engaging on-hold audio, interactive IVR call menus, and detailed call analytics are just the beginning. These functionalities are designed to streamline your communication processes, enhance the client experience, and boost your team’s productivity.

Worried about losing your existing phone numbers during the transition? With our service, there’s no need to fret. You can easily retain your current branch numbers, ensuring a seamless switch for your clients and staff. Additionally, for growing sales teams, setting up new, dedicated direct lines is a straightforward and quick process.

We specialise in providing powerful and cost-effective business phone systems and VoIP phones tailored to the needs of estate agencies, letting agents, and property services. Reach out to us today to discover how we can assist you in reducing telecom expenses, improving call quality, and elevating client satisfaction.

What our clients say

“Dealing with the team at Barclay Communications is an enjoyable process. It was refreshing to be able to say ‘here’s my problem’ and have them respond with ‘we’ll fix it for you’.”

– Christopher Milligan, Group Systems and Infrastructure Manager at Tayto

“Since switching to Barclay Communications, we have seen a dramatic reduction in costs with no unexpected charges. I feel much more in control now and always well supported by the in-house support team.”

Bruce McDowall, General Manager at NTS

“After an extensive tender process, Barclay Communications came out well on top. This was mainly due to their exceptional customer service, market knowledge, clear pricing proposals and professionalism throughout the process.”

– Saul Johnstone, Buyer for AG Barr