The family-run business prides itself on the passion, drive and experience its staff bring to customers and the property market.
Challenges faced by Armstrong Gordon
The business receives hundreds of calls per day, therefore a reliable phone connection is essential. “Previously, we had a lot of issues with phone calls being cut off mid-conversation with clients. We weren’t able to dial out and overall the phone coverage was abysmal.”
The business had been told it could not get FTTP connectivity, despite both buildings on either side having full-fibre broadband to their premise. “Our internet options were very poor, and we had to appoint a completely new IT support team due to unforeseen circumstances. This meant we needed to rely on Barclay Communications to understand and manage a very complicated set-up.”
The solution
Since the introduction of Barclay Communications, the set-up has dramatically improved. “The team installed an entirely new phone system and new fibre-optic broadband which has significantly improved our overall working day.
The new phone system uses fibre-optic broadband for a more stable and reliable connection than the business was previously used to. “We now have faith in our phone system and a fantastic IT support team for when we do monitor IT issues.”
In 2021, Barclay Communication acquired a full new team of experienced IT engineers to enhance its in-house capabilities. It means the business can offer all communication and IT infrastructure under one roof, making it more dynamic and flexible for customers to get the help they need when they need it.
“Improved software is the icing on the cake.”
The Provider
“After extensive research and consultation, we decided to go with Barclay Communications because of their fantastic reviews and personal recommendations from existing customers.
“We found that they were very straight-talking, giving friendly and informative advice on options for our situation.”
“Fantastic”, was the single word used to describe the Barclay Communications customer service team. “We find the whole team very efficient, knowledgeable and easy to understand. We are very impressed with their rapid response to tech issues.”
The team at Armstrong Gordon have dealt with 4 different members of the customer service team at Barclays and found all to be a credit to the Barclay name.
Recommendations
“We would have no hesitation recommending Barclay Communications and its products to other businesses. I only wish we had of engage with them years ago as it would have saved us a lot of time, effort and money.”
