Leading Northern Ireland healthcare agency, Balmoral Healthcare, was founded in 2000 by Amanda McCully and is now run by Managing Director, Kieran McCormick. For the past 22 years, the business has been building on its excellent reputation for recruitment of the highest calibre of Registered Nurses, Paramedics, Senior Care Assistants and Healthcare Assistants for both the public and private sectors. Balmoral Healthcare fills thousands of vacancies each year, matching the right person with the right job.
The COVID-19 pandemic caused a major shift in how businesses carried out their day-to-day operations. Managers were forced to make fast decisions that would have major impacts on their businesses and staff. This was no different to Balmoral Healthcare. “Within a short period of time, before the announcement of a lockdown, we had to develop a plan that would enable staff to work remotely, whilst ensuring minimal disruption to our services,” says Kieran.
Due to the nature of its business, the demand for healthcare professionals sored and Balmoral Healthcare became busier than ever. Finding a communications solution that allowed staff to transition to home working was essential to ensure demand was being met.
Barclay Communications worked with several businesses during this time to provide solutions that would enable remote working with minimal disruption to services. As a Barclay business mobile customer, Balmoral Healthcare benefited from a dedicated account manager, who monitored its services and advised on new products that improve communication with clients and staff. “Having this resource meant we were able to focus on what we do best, providing excellent healthcare professionals to our clients,” highlights Kieran.
“The ability to use products such as VoIP meant the business was able to maintain communication with clients, members, candidates and internally amongst office staff during unprecedented times.”
Customers of Barclay Communications also benefited from incentive schemes to alleviate the mounting pressures put on businesses. These included 12 months of free VoIP services and free broadband services. The business also allowed customers more flexibility with their contracts including different contract terms lengths, data rollovers on mobile sims and the ability to cancel up to 25% of numbers without penalty.
Prior to Balmoral Healthcare taking on VoIP services, the company had entrusted Barclay’s to manage their mobile estate. “Just knowing that our business mobile and landline solutions could be dealt with by a dedicated team of support staff was the main influence in choosing to partner with them,” explains Kieran.
“It’s import to us that our telecoms supplier understands how we operate and the level of demand that we experience. We pride ourselves in the excellent service provided and strong relationships we can build with clients and members.”
In an era where face-to-face communication is becoming a thing of the past, ensuring your business is future-proofed is essential. “We now live in a digital era, and we like to know that our infrastructure is of the highest standard and technical issues are dealt with promptly. We cannot fault to customer service at Barclay’s. They are always very professional, and prompt and we would like to thank them for that.”
“We would highly recommend Barclay Communications. Knowing that a knowledgeable, customer-centred team is there to assist, has and continues to be of great importance and value to everyone at Balmoral Healthcare.”