7 reasons to choose a VoIP phone system for your business

Discover the multitude of benefits that businesses can enjoy by switching to a VoIP phone system. With 700,000 traditional UK landline users converting to business VoIP phone systems every month, explore the numerous reasons behind their growing popularity. Experience the seamless transition, cost savings, enhanced features, and scalability that make VoIP an attractive choice for modern businesses.

More companies are converting to business VoIP phone systems for a number of reasons, many of which are unrelated to price.

Here is Barclay Communications list of the top seven advantages of a business VoIP phone system:

7 Benefits of VoIP

Reasonable costs

VoIP uses Wi-Fi or the internet to deliver calls. You can avoid spending money on pricey on-premise technology like Private Branch Exchange (PBX) or dedicated phone lines as a result. Additionally, you avoid paying your phone company astronomical fees.

There is not much data needed for calls made via the internet. As a result, you may be able to significantly reduce your rates for long-distance or international voice calls as well as data fees.

Excellent call quality

VoIP call quality is guaranteed so long as your bandwidth is steady. Not only are the calls clear and crisp, but they are also free of any latency problems and unexpected dropouts.

Advanced Data Protection

VoIP provides your company communications with strong protection and privacy while reducing risks like toll fraud, call eavesdropping, phishing, phone scams, and more.

A VoIP company can protect your calls by effortlessly encrypting your calls and offering first-rate security. The VoIP call between two people and the call data are protected from cyberattackers by proper call encryption.

We can add a VPN to your company network, encrypting any call data traffic that goes via it. Your remote staff may benefit most from the VPN configuration because it can encrypt data regardless of where it is located.

By regularly updating VoIP operating systems, it can lessen the possibility that techniques like remote eavesdropping will be used to attack the vulnerabilities in your VoIP network.

Enhanced Workplace Mobility

Your staff can place and receive calls from anywhere with the aid of a cloud-based or hosted VoIP.

Session Initiation Protocol (SIP) is used by VoIP to start calls between two smart devices, such as computers, tablets, and smartphones, regardless of where they are in the world.

VoIP multimedia sessions like audio calls, video conferencing, instant messaging, and call switching between these devices are signalled and managed by SIP.

Simply put, VoIP offers your employees seamless communication features whether they are working remotely or on the go, hence enhancing workplace mobility.

Your employees’ effectiveness, productivity, and response time all increase with greater mobility.

Customer support that is seamless

VoIP systems can give your company a thorough understanding of the demands and experiences of your customers. This will assist you in providing quick and highly tailored customer service.

A VoIP system can help you deliver prompt and great customer service, from smart call routing and auto attendant to seamless integration with Customer Relationship Management (CRM) software.

You may route incoming calls to your customer service representatives however you’d like thanks to smart call routing.


The VoIP system for your company can be scaled as needed.

Your VoIP system can be readily configured by your provider with few or no hardware needs. You can free up some room in your office and worry less about hardware maintenance.

Simply, a VoIP system aids in the expansion of your company. Depending on the current needs of your company, you can add or remove lines to scale up or down the phone system for your company.

Analytics Support

You can use capabilities like call recording, call monitoring, and whispering with a VoIP system to evaluate and enhance staff performance.

Call recording provides you with a thorough evaluation of how well your customer care team is performing.

You can quickly listen to the call recordings, give them pertinent feedback, and identify the call elements that need to be improved.

Simulated calls can also improve their learning opportunities, assisting them in delivering superior customer care.

VoIP services can help businesses reduce costs, enhance customer interactions, and speed up employee cooperation. They can also improve your company’s operational efficiency, productivity, and scalability. VoIP, in other words, can help your small business in a variety of ways while boosting growth and profitability.

We are experts in assisting with understanding and establishing a flawless journey for your business VoIP phone system.

Over 11,000 customers are served by our unified solutions, with 100,000 connections going as far away as the US and the UAE.

Our team will always provide you with the best value for your money and unmatched customer service because we operate fully independently. Get in touch with us today to take your business to the next level!

What our clients say

“Dealing with the team at Barclay Communications is an enjoyable process. It was refreshing to be able to say ‘here’s my problem’ and have them respond with ‘we’ll fix it for you’.”

– Christopher Milligan, Group Systems and Infrastructure Manager at Tayto

“Since switching to Barclay Communications, we have seen a dramatic reduction in costs with no unexpected charges. I feel much more in control now and always well supported by the in-house support team.”

Bruce McDowall, General Manager at NTS

“After an extensive tender process, Barclay Communications came out well on top. This was mainly due to their exceptional customer service, market knowledge, clear pricing proposals and professionalism throughout the process.”

– Saul Johnstone, Buyer for AG Barr