To swap your sim text SWAP to 20220. Or, follow the steps below:
Visit the swap my sim page and enter your mobile number in the box provided.
We’ll then send you a six digit code by text.
Enter your six digit code in the box provided.
Locate the serial number for your new sim. You’ll find it on the back of the sim card. It’s the long number beginning with 8944.
Enter your serial number in the box provided.
That’s it. We’ll let you know your sim swap has been successful.
The swap is usually done within two hours but at busy times it can take up to 24 hours. Once you lose signal with your original sim, turn your device off. Put in your new sim and turn your device back on. If you need to, turn your device off and on until you get signal. Then you’re ready to go.
I have a faulty handset.
If your product develops a fault within 30 days, we’ll either give you a brand new replacement or your money back. It’s up to you. If it’s been more than 30 days, we’ll try to get it fixed for you. You might have to pay in some cases, but we’ll let you know beforehand. You’ll also have to pay for any chargeable browsing, texts or calls you’ve made.
We’ll do your repair as quickly as we can, but need the time to do a great job. You might be able to borrow a replacement while you wait. Ask in one of our stores for more details.