Senior Account Manager

Job Description

The Role: Senior Account Manager (Full Time/Permanent)

Industry: B2B Telecoms

Salary: £25,000 – £35,000 per annum (depending on experience)

Hours: 39.5 per week excluding meal breaks (Monday – Thursday 8:30am to 5pm and Friday 9am – 5pm)

What You’ll Be Doing

  • Maintaining a first-class standard of dedicated account management by exceeding customer expectations with a fast, efficient and accurate service, putting the customer at the heart of everything we do.
  • Acting as the main point of contact for key customer accounts
  • Give technical instructions to clients, across various sectors of the business, primarily VoIP/ BB.
  • Maintain crucial relationships, ensure client demands and needs are fully understood and met
  • Manage senior relationships and grow your book of business and existing accounts.
  • Perform regular reviews of client accounts and ensure that all KPI’s and deadlines are met and adhered to.
  • Maintaining an excellent knowledge of competitor sales products in order to compete and win all business
  • Deliver outstanding levels of customer service in line with the company vision.
  • Provide regular feedback to management regarding customer issues/competitor activities.
  • Maintaining a first class relationship with an existing customer base in order to retain and grow this base year after year in line with the company’s net growth model.

What You’ll Need

  • Minimum of 3 years’ experience within a similar telecommunications account management role.
  • Strong knowledge of BB and VoIP solutions
  • B2B telecoms experience
  • Strong working knowledge of Microsoft Office packages
  • Excellent knowledge of the telecommunications market including products, services and competitors.
  • Excellent relationship-building skills and customer-focused.
  • Excellent communication and interpersonal skills.
  • Self-motivated and results-driven.
  • Strong organisational and planning skills.
  • Strong presentation, influence and negotiation skills.

What We’ll Give You

  • 28 days annual holidays
  • Career progression opportunities
  • Access to in-house training and development coach

Work remotely: No

COVID-19 precaution(s):

  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitisation, disinfection or cleaning procedures in place


To apply please email