Customer Service

Job Description

The Role: Customer Service (Full Time/Permanent)

Industry: B2B Telecoms

Salary: Starting at £20,000 per annum (OTE £22,500 pa)

Hours: 39.5 per week excluding meal breaks (Monday – Thursday 8:30am to 5pm and Friday 9am – 5pm)

What You’ll Be Doing

  • Provide remote 1st line support to customers; answering support queries via telephone or email.
  • Troubleshooting and investigating issues as they arise and resolving within the agreed SLAs
  • Maintain a high degree of customer service at all times for all support queries
  • Adhere to all internal processes.
  • Take ownership of user problems and be proactive when dealing with the issue and ensure the client is kept up to date if their case is ongoing.
  • Investigate and resolve customer billing and contract queries.
  • Log all calls accurately in the Salesforce system and maintain full documentation allowing others to pick up if necessary.
  • Respond positively to all enquiries from clients and help them resolve any problems efficiently and accurately.
  • Escalate more complex service issues to your 2nd line if you are unable to assist
  • Liaise with third parties as necessary to resolve any issues as they arise

What You’ll Need

  • Good standard of education; minimum GCSE (including maths and English) or equivalent.
  • Excellent communication and interpersonal skills including verbal, written and active listening skills.
  • Strong organisational skills.
  • Ability to work on own initiative.
  • Working knowledge in the use of Microsoft Outlook, Word and Excel and excellent IT Skills.
  • Excellent team player skills.
  • One year’s experience working within a similar environment.

What We’ll Give You

  • 28 days annual holidays
  • Career progression opportunities
  • Access to in-house training and development coach

Work remotely: No

COVID-19 precaution(s):

  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitisation, disinfection or cleaning procedures in place

To apply please email

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What our clients say

“Dealing with the team at Barclay Communications is an enjoyable process. It was refreshing to be able to say ‘here’s my problem’ and have them respond with ‘we’ll fix it for you’.”

– Christopher Milligan, Group Systems and Infrastructure Manager at Tayto

“Since switching to Barclay Communications, we have seen a dramatic reduction in costs with no unexpected charges. I feel much more in control now and always well supported by the in-house support team.”

Bruce McDowall, General Manager at NTS

“After an extensive tender process, Barclay Communications came out well on top. This was mainly due to their exceptional customer service, market knowledge, clear pricing proposals and professionalism throughout the process.”

– Saul Johnstone, Buyer for AG Barr