Customer Service

Job Description

The Role: Customer Service (Full Time/Permanent)

Industry: B2B Telecoms

Salary: £20,000

Hours: 39.5 per week excluding meal breaks (Monday – Thursday 8:30am to 5pm and Friday 9am – 5pm)

What You’ll Be Doing

  • Dealing with existing customers and diagnosing VoIP and Broadband issues
  • Investigate & resolve customer billing queries
  • Organise handset repairs and liaise with customers regarding the process and status of the service
  • Handle first-line technical support queries for customer’s requests such as diagnosing faults, setting up direct debits, billing queries and technical issues

What You’ll Need

  • Two years’ experience in telecoms
  • Account management experience
  • Strong knowledge of BB and VoIP solutions
  • B2B telecoms experience
  • Good standard of education; minimum GCSE (including maths and English) or equivalent
  • Excellent communication and interpersonal skills including verbal, written and active listening skills
  • Ability to work in a fast-paced environment
  • Strong organisational skills.
  • Ability to work autonomously
  • Working knowledge of Microsoft Office packages
  • Excellent team working skills

What We’ll Give You

  • 28 days annual holidays
  • Career progression opportunities
  • Access to in-house training and development coach

Work remotely: No

COVID-19 precaution(s):

  • Personal protective equipment provided or required
  • Temperature screenings
  • Social distancing guidelines in place
  • Sanitisation, disinfection or cleaning procedures in place

To apply please email