The National Theatre of Scotland Draws the Curtain on Unexpected Mobile Charges2019-10-02T14:09:38+01:00

Project Description

The National Theatre of Scotland Draws the Curtain on Unexpected Mobile Charges

National-Theatre

International award-winning theatre production company, The National Theatre of Scotland, has signed a 2 year business mobile deal with Barclay Communications.

About The National Theatre of Scotland

Established in 2006, The National Theatre of Scotland has created over 200 productions and won multiple international awards for their performances. The company has no theatre building of its own but instead tours both locally and internationally, creating productions in many different spaces including airports, tower blocks, ferries and forests.

What business challenges did you face that our products have helped with?

With international travel a large part in the operation of the company, the team were finding that costs of their existing mobile contracts were escalating and they had little control over their spending.

How did our team help implement the solution?

After contacting Barclay Communications and discussing available options, The National Theatre of Scotland felt that a dedicated, in-house support team and online customer portal would help overcome many of the problems they were facing. Bruce McDowall, General Manager at The National Theatre of Scotland, said, “Switching to Barclay Communications could not have been any easier. There was no SIM card change required for us to move across and the team helped with training on the portal and how to get the most from the new setup.”

The Barclay customer portal allows users to monitor and make changes to their SIMs at any time. Real-time information is available meaning there are no unexpected charges to your accounts. Our dedicated support team are also available for any queries you may have. Graham Cameron, General Manager at Barclay Communication’s Scotland offices, highlights, “We want to put the customer back in control of their mobiles and give them complete transparency of their bills.”

How have our solutions helped your business?

“Since switching to Barclay Communications, we have seen a dramatic reduction in costs with no unexpected charges. I feel much more in control now and always well supported by the in-house support team,” emphasises Bruce. “Anything I ask for is always actioned very quickly, without me needing to chase up. This means I can get on with my role and not worry about the mobile accounts.”

How would you rate our customer service?

“As a company, we pride ourselves on excellent customer service with a dedicated team of business support and account managers. We are very pleased that The National Theatre of Scotland would rate us 10 out of 10 for customer service,”says Graham.

Would you recommend our products and services to other businesses?

“Yes, we would have no hesitation in recommending Barclays and their services”

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