Barclay Communications

On Orange, your tariff is reviewed every 12 months. With O2 your account manager has access to Bill Analyser and they will contact you once every 3 months to recommend any changes in your calling profile.

Fleet management and vehicle tracking is the management of a company's FLEET.

Fleet management includes the management of, motor vehicles such as cars, vans and trucks. Fleet (vehicle)Management can include a range of Fleet Management functions, such as vehicle telematics (tracking), driver management, fuel management and health & safety management. Fleet Management is a function which allows companies which rely on transportation in their business to remove or minimize the risks associated with vehicle investment, improving efficiency, productivity and reducing their overall transportation costs.

Vehicle Tracking System is an electronic device installed in a vehicle to enable the owner to track the vehicle's location. Most modern vehicle tracking systems use Global Positioning System (GPS) modules for accurate location of the vehicle. Many systems also combine a communications component such as cellular or satellite transmitters to communicate the vehicle's location to a remote user. Vehicle information can be viewed on electronic maps via the Internet

• Nokia – Normally take up to 7 working days.
• Samsung – Normally take up to 7 working days
• Sony Ericsson – Normally take up to 7 working days
• Blackberry – Normally take up to 14 working days
• HTC – Normally take up to 14 working days
• XDA – Normally take up to 14 working days

All handsets come with 12 month warranty. Handset will get repaired free of charge as long as it was purchased within 12 months, not physically damaged or water damaged. Water damaged handsets cannot be repaired!

It allows you to be more responsive and answer emails immediately, making previous downtime productive

Blackberry works with all the most commonly used email systems, our technical team can offer advice if required

Blackberry Enterprise Server offers additional security and functionality; your account manager will be able to discuss the best solution for your business.

No! A Blackberry is a fully featured Smartphone and has a wide range additional software available, Telmap is just one of those which will turn your compatible handset into a Satellite Navigation device

Your email address is the principle form of contact for all communication regarding eMERIT. You also receive a receipt for all transactions processed to this email address.

You can log in to eMERIT online to change your email address if you wish to do so, but to avoid confusion, please only do this if absolutely necessary.

Simply click on the 'Forgotten Password' link on the login page of eMERIT online and you will be resent your password to your registered email address.

As this is the final level of security to allow you to login to eMERIT, an email needs to be sent to support@emerit.co.uk to request that the UserID is resent to your registered address.

Your eMERIT software is specifically linked to your device (via IMEI) and security is of the highest importance here. If you have changed your device, you will need to send an email to support@emerit.co.uk with the details of your new device - IMEI, Device Type and phone number.

BlackBerry is the most highly accredited/certified mobile device on the market today.

For eMERIT, a compelling reason for deploying via the Blackberry route is that the handsets have Government accreditation for the protection of HMG Restricted data and connection to systems on a restricted network.

Currently, we are not aware of a government approved configuration involving Windows Mobile based PDAs, although we can see the potential benefits of this to some customers and development on WM-based devices is in the pipeline for the future.

In addition to the incredibly reliable and robust platform, you are also able to take advantage of standard BlackBerry functionality.

Additional benefits include :

• Mobile email
• Web Browser
• Voice Calls
• Camera
• Sat Nav

Currently, eMERIT runs on the following devices:

• 87xx
• 83xx
• 88xx

It makes no difference which network you are on.

• OS v4.0 (or higher)
• IPPP for BIBS Service Book.

Both these items generally come as standard on the devices listed above, but can be requested from the service provider if not.

eMERIT can currently process Mastercard, Electron, Maestro, Solo and Visa.

Any details that are displayed on the card should always be entered in to eMERIT to make sure the transaction is cleared.

The banking transactional charge is the same for credit and debit cards at the present time.

eMERIT transactions are subject to a Merchant Banking transactional charge. At present, this percentage charge currently ranges between 3.5% and 5% - dependent on ongoing monthly transactional volumes. As an easy rule of thumb, the vast majority of eMERIT Clients are currently subject to the 5% charge.

The 'Add charge' button gives the eMERIT user the facility to pass on the charge to their customer if they wish to do so, but this is entirely up to you.

By law, we cannot tell you the exact reason that a transaction has failed, but we will notify you with a red 'x' against the transaction.

If a card transaction does fail, you will have the option of selecting a button at the bottom of the screen that says 'New card'. This will use the same name/address information about your customer and you will just need to enter the new card details to be processed.

The money will be in your account within ten working days from the date of your transaction.

Oriel Collections are our transaction processing partner. They receive the money from your transactions and later distribute the funds to your account.

All funds distributed to your business bank account will appear as 'Oriel'.

eMERIT is not designed to process refunds. If you need to provide a refund to a customer, you will need to use your existing business procedures to do so.

It is not possible to set up an eMERIT account without entering an email address. This is the main form of communication and also the main way of identifying your eMERIT account.

Simply log in to eMERIT online and amend the user list accordingly. Confirmation emails will be sent to all relevant parties.

It goes without saying that you should notify your Service Provider as soon as possible to arrange for the BlackBerry and SIM card to be disconnected.

As far as eMERIT is concerned, simply tell us by sending an email to support@emerit.co.uk; we will temporarily suspend your user account. When you have the details of your new device, simply send these through to us and your new device can be approved and activated immediately.

£19.99pm or £199.99pa (both prices are EX VAT)

A standard amount of 5% will be charged against all of your transactions. eMERIT provides you with an option to pass this on to your customers if you wish to do so.

Emerit is a totally secure mobile credit card payment system which works through your compatible handset, amazing convenience and no more late payments.

Using eMERIT is an incredibly easy process and is designed so that little or no technical expertise is required.

If you do have any difficulties using the service, there is a full User Guide available to download from this website as well as a telephone/email support service available.

• A user logs in to the application with a UserName, Password and ID Number
• The user then enters the relevant card details in to eMERIT via their BlackBerry keypad.
• eMERIT queries the bank to see if the payment request is valid.
• The bank immediately approves or denies the request.
• eMERIT informs the user of the response from the bank via an on-screen message.
• The bank then makes the relevant payment to our financial distribution partner, Oriel Receivables.
• Oriel Receivables distribute the funds accordingly back to the Client/User

This happens if the password you have entered does not match the one in our records for the account.

If you press the BlackBerry button on your device, there is an option called 'Forgotten Password'. This will prompt you to answer one of the security questions you have set up. If you answer correctly, you will be shown your password on-screen before being returned to the login screen; you'll find that the password field has been automatically filled in for you.

This is the third and final piece of security information required to login to eMERIT.

This will be preset and provided to you at the point of registration. However, this can be changed if you wish to make it a more memorable number, or you may have an internal reference number that would be useful to identify the user in question.

This happens if the ID you have entered does not match the one in our records for the account. As this is the final level of security to allow you to login to eMERIT, an email needs to be sent to support@emerit.co.uk to request that the UserID is resent to your registered address.

This happens if the email address you have entered does not match the one in our records for the account. This address should be exactly the same one you used to register your eMERIT account.

eMERIT has been through an extensive and vigorous testing schedule. To achieve the Mastercard accreditation, eMERIT for BlackBerry has to go through an testing program with an approved laboratory who are independent of Mastercard themselves - in the case of eMERIT, this was carried out by RFI Global.

- Secure login via Username, Password and Unique ID
- Each user linked to specific device (via device IMEI)
- Advanced bank-approved transaction security

eMERIT requires a live connection to process all card transactions and, because of this, there is absolutely no data stored on any actual device whatsoever. A user cannot even go "back" to a previous screen when they are using eMERIT, so no data can be reviewed once it has been previously entered.

Email is used as the main form of contact regarding your account and also acts as part of the account verification process.

Also, when you, or your users, begin processing eMERIT payments, you will be sent a copy of all transactions to this email address. This acts as a receipt for the transaction.

We would discourage use of free email accounts such as Hotmail or Yahoo for eMERIT due to the sensitive nature of the emails eMERIT sends.

It is not possible to set up an eMERIT account without entering an email address. This is the main form of communication and also the main way of identifying your eMERIT account.

A password is essential to ensure that no-one but you has access to your eMERIT account.

Your IMEI can be found in one of three ways:

• Press the following keys one by one on the device keyboard: * # 0 6 #
• Look on the label on the box that each device originally came in.
• Remove the battery on each device and look at the white label.
• You must make sure the IMEI number is correct for each individual user otherwise eMERIT will not work when you attempt to access it.

For now, eMERIT is only available on a BlackBerry device. There is a possibility this may change in the future, but there are no specific plans at this point in time.

The minimum term is 12 months. We require 30 days written notice beyond this contract to cancel the license subscription.

Speeds will vary depending on your network and the coverage in your area; get in touch so we can check

Yes we offer range of packages, book an appointment today for further information by contacting your Account Manager, calling 028 9096 0366 or emailing info@barclaycomms.com.

You can check your network coverage at http://webgen.o2-uktech.com/postcodeChecker

You can also connect to the Cloud Wi-Fi Network for free with O2 Mobile Broadband. Currently there are over 6100 hotspots throughout the UK. To find your nearest hotspot look in Connection Manager in tools/Hotspot directory or on the O2 website at http://consumero2.directoryconnection.com/

Windows: XP Service Pack 1-3 (32 bit), Vista (32 bit), Intel Processor: 500Mhz and above, System Memory: 128MB (XP) or 512MB (Vista), Hard Disk Space: 150MB, RAM: 1 GB, Internet Explorer 6.0 Service Pack 1 or higher, Video: 256 colours and 800x600 resolution, Windows 2000 not supported

MAC: Mac OS X: 10.4 or higher, Hard Drive Space: 64MB, RAM: 1 GB

We recommend you use our Mobile Broadband Coverage checker at www.o2.co.uk/mobilebroadbandcoverage

You simply insert the USB Modem into any of you USB ports on your laptop - just like you would a memory stick! The first time the USB modem is inserted, Connection Manager will install. Please note - customers using a MAC will not use Connection Manager - as MACs do not support Connection Manager. To install the USB on a MAC, you load the drivers from the CD provided in the box.

Make sure you have the latest Firmware on your USB Modem. You can download this at o2.co.uk/mobilebroadbandupdate

I've installed the Connection Manager Software, but cant get connected to the O2 Data network

There are a couple of things you can check to help you diagnose the problem:

• Check the SIM is in the O2 USB Modem (you’d be amazed how many people forget to do this!). Also it’s important you are using the USB modem and not another device, as this won’t be compatible with Connection Manager. If you are using a different device, then please refer to manufacturer instructions around the connectivity software for that device.
• The lights should be flashing on the dongle – even if only red. If not it is likely to be faulty
• Check the version of software that you are running (Tools/Help/About). It should be either
  i. 3.2 R1 (281) or
  ii. 3.2 R1 (312)
  If it isn’t then you are running an incorrect version of Connection Manager. If you are, then de and re-install the correct version from your USB Modem
• Remove the USB Modem and choose Tools / Install USB Modem. Re-insert the dongle when instructed. Wait a minute and check “Show available networks” for O2 UK
• In certain conditions (when the USB modem is manually removed part way through a connection attempt) it is possible for the USB Modem to freeze in flash drive mode instead of modem. Right click on the modem (in My Computer) and click “eject”.
• If you are still having trouble then call us on the number on your bill.

You can use Connection Manager to help you understand how much data you are using on the different networks. Look in Tools/Help/Log, and set the counter to which data network you want to use. The O2 data network will be shown as O2 UK. This count is per calendar month, and may not align to your billing day, but will give you an indicative view of how much you are using. Remember to select the option to view 'this months data'.

Wi-Fi is a different type of network allowing users to connect to the internet wirelessly. Wi-Fi is generally the fastest network that the customer can connect to over Mobile Broadband

A Wi-Fi hotspot is an internet access point in a public location such as a café or hotel where you can connect to the internet at broadband speed using a Wi-Fi enabled device. They broadcast a wireless frequency that connects your equipment to the location's internet connection.

The Cloud is the name of the Wi-Fi network, allowing users to connect to the internet wirelessly. Wi-Fi is a different type of network allowing users to connect to the internet wirelessly. Wi-Fi is generally the fastest network that the customer can connect to over Mobile Broadband.

O2 Mobile Broadband has unlimited access to the Cloud network, with over 6100 hotspots throughout the UK.

There is a simple, one time, registration process. You have to go to a Cloud hotspot and Connection Manager will automatically launch the O2/Cloud landing page. You will need to enter the mobile phone number of your Mobile Broadband SIM and you will be registered. From then on you will automatically be connected to The Cloud when you are in a Cloud Hotspot area. If you get a failed registration you should text Wi-Fi to 2121 (you can do this from Connection Manager provided you are connected to the O2 data network). This clears any validation of your Mobile Broadband SIM number to your laptop. This can take up to 30 minutes to do. After this you will need to disconnect from Wi-Fi and reconnect. This disconnect and re-connect will take you back to the Cloud landing page to register. MAC users will need to contact customer services to instigate the reset as MACs don't support Connection Manager.

Use the Wi-Fi network wherever possible! You may also have older versions of 'firmware' on your USB Modem. The most recent update is available at o2.co.uk/mobilebroadbandupdate. This update may improve connectivity and speed of connection. If you want to use the service in areas where there is a weak 3G signal you can 'fix' Connection Manager to only look for 3G (this will prevent any unnecessary switching to GPRS/EDGE). Do this via Profiles and highlight O2 Mobile Web, Edit, Connection Settings, Advanced, lower drop down box – and select 3G / HSDPA only.

Customer is only eligible for a replacement when; customer has Barclay insurance. If the handset is faulty, it must go for repair first, customer will be supplied with a loan phone while their handset is away for repair, if there is a charge for the repair work, Barclay insurance will cover this charge, if the handset in beyond economical repair, we will then send customer a replacement like for like or worth the same value handset. If handset is lost, customer must supply us with a crime ref number. We will then send customer a replacement like for like or worth the same value handset along with a replacement sim card. We do not replace any handset which has been water damaged!

You can place a call in the usual manner; however, the mobile cannot transfer phone and packet data at the same time. When a network-enabled application is transmitting packet data, the phone service will be blocked. This means that if you go off-route while receiving a call, Telmap Navigator will not be able to recalculate the route during the call.

No, an activation code can only be registered to one mobile at a time.

You will need to proceed as follows:

• Install Telmap Navigator on your mobile using the email on your mobile.
• Register Telmap Navigator using the unique activation code you received when you purchased your subscription package.
• Start using Telmap Navigator!

To download and install Telmap Navigator, click on the download link in the email that was sent to your mobile after registering for the trial.

Using the activation code provided to you through your confirmation email, go from the options menu to select Upgrade Subscription and enter in your activation code. Then scroll down to upgrade subscription and you can start using Telmap Navigator.

You can search through any of the following categories:

• Automotive (Auto Dealerships, Automotive Clubs, Motorcycle Dealerships, Petrol/Gas Stations, Service & Maintenance).
• Community (City Hall, Community Centres, Court Houses, Libraries, Police Stations).
• Education (Higher Education, Libraries, Schools).
• Entertainment (Any Entertainment, Cinemas, Night Life, Theatres).
• Finance (ATM, Banks).
• Food & Drink (Restaurants, Rest Areas, Wineries).
• Hospitals/Medical Services, Shopping, Sports & Recreation (Bowling Centres, Golf Courses, Ice Skating, Marinas, Parks, Ski Resorts, Sporting Airfields, Sports Centres).
• Transportation (Airports, Bus Stations, Car Rentals, Ferry Stations, Parking, Petrol/Gas Stations, Train Stations).
• Travel (Accommodations, Attractions, Tourist Information, Transportation).

To cancel your subscription contact your Account Manager or email info@barclaycomms.com with your first and last name, email address used when purchasing and purchase date (if available) for us to process and confirm once the subscription has been cancelled.

BlackBerry mobiles:
If you using a BlackBerry mobile and receive this error, please verify which of the following service books your mobile has IPPP for BIBS [IPPP] or DESKTOP [IPPP]. You can check the service books by going from the main menu options - advanced options - service books. If the mobile has neither of these service books, you will need to contact your network provider and request they update your account to include the BlackBerry APN and Standard BlackBerry Internet Browser with all relevant service books. After this is completed, try to launch Telmap Navigator again. If the error still exists, please email your Account Manager or tech-support@barclaycomms.com with the details of the service books (please provide us which of the above are present on the mobile) and whom your network provider is for our support desk to assist. If you are a BES customer and your mobile has the DESKTOP [IPPP] and IPPP for BIBS service books, please email tech-support@barclaycomms.com and advise that your mobile has both service books listed, along with your BlackBerry mobile model and who your network provider is for us to provide you a slightly different configured URL due to the mobile configuration.

Windows Mobile phone:
If you are using a Windows Mobile phone and receive this error, please verify the proxy. If this is set then it can cause problems outside of the office environment. Also, WAP vs. Web, if you have WAP settings in place for Internet access, then you will not be able to get to the Telmap servers. Can the mobile browser to websites? If so, please check if there are multiple network connections available as perhaps the wrong one may be used on the mobile. If you are unsure about these settings or configurations you will need to contact your corporate IT if you are a BES customer or your network provider if this is a personal mobile.

Average usage of Telmap Navigator consumes approximately 2MB of data traffic per month. Please note that heavy usage will increase data consumption.

Telmap Navigator is independent of wireless network so check with your network operator for data charges both at home and when roaming abroad.

To install Telmap Navigator, there must be a minimum of 2-6 MB of free space on the phone's memory.

BlackBerry mobiles:
From the BlackBerry main menu go options/settings - status and the IMEI and PIN are detailed there.

Windows Mobile phones:
Enter *#06# on the mobile and the IMEI will be displayed.

Inaccuracy of the map data and the GPS position fix may cause the application to think that it is not on the planned route. If you have not left the route, the mobile should resume guidance momentarily.

A route corridor is a unique feature that enables Telmap Navigator to quickly identify deviations from a planned route and for minor deviations it will return to the planned route without having to reconnect to the server. When downloading a route, downloaded data includes information of the roads surrounding the route. This information includes the road type motorway, toll road, street or lane as well as distances, traffic lights and traffic signs. Using this and other information like one-way streets and distances, the application can quickly detect deviations from the route and responds accordingly.

Telmap Navigator supports traffic-aware routing by connecting to real-time feeds. The information about traffic events along a route is provided when planning a route, giving you the choice to modify it. Traffic aware routing is selected in the Route Options screen and is only available in selected countries.

On the Plan a Route screen, select Settings from the menu. Change the Reroute Mode from Auto to Manual. From the navigation to screen, using the options key select Settings and deactivate traffic.

The receiver requires direct visual contact with the GPS satellites in order to receive signals and correctly determine your position. A variety of factors can interfere and cause your receiver to momentarily lost its position fix. Some of these factors include:

• Metallic materials like the roof of a car that may block signals.
• Narrow streets between tall buildings that reduce the field of view of the receiver.
• Glass surfaces that can sometimes lead to reflections of the satellite signals, impairing the receiver’s performance.
• Dense foliage can hinder reception due to the water in the leaves.

Connection to the network is established only during data download. Once the route is downloaded, the application is no longer connected to the network. However if you leave the route corridor, the application will reconnect to the network to download new data.

Yes, the SIM card can be changed and Telmap Navigator can be used as usual. The data traffic will be charged on the new SIM card.

Telmap Navigator uses map information from NAVTEQ, the worlds leading digital map information provider. As Telmap Navigator is a server-based application, you will always access the latest version of the map information available and our map information gets updated quarterly.

You can find out what version of Telmap Navigator you are using by launching the application, from the main screen go options > about > and the version number will be present.

Telmap Navigator is a real-time solution so no maps are stored on the mobile. However, for Symbian mobiles the software install will depend where you chose to install the application when first downloading it. If you choose in the phone memory, the maps will also be stored in the phone memory and vice versa.

If you can not find your activation code, please contact your Account Manager or email tech-support@barclaycomms.com with your first and last name, email address used when purchasing and purchase date (if available) for us to process and provide you your original activation code.

If you have received a replacement handset or the software was deleted from your current mobile, please email tech-support@barclaycomms.com with your first and last name, email address used when purchasing, purchase date (if available) and mobile model for us to process and provide you the correct download URL and your original activation code.

If your subscription includes safety cameras, please ensure your activation code has been entered by going from the Telmap main menu options - Upgrade Subscription and entering in the 16 character code from your confirmation email. Once this has been confirmed, to activate safety cameras, go options - select Settings. On the next screen, scroll down to safety cameras and confirm the tick box is checked.

When navigating, the software will alert of a safety camera at 800 meters (0.5 miles), 400 meters (0.2 miles) and upon direct approach. On the last alert, the Navigation screen will display an icon where the safety camera is located on your route.

If you know the first letters of the destination, e.g. a street name, then enter this into the Street Name field but do not forget to select your country and city. You will then be able to browse in the list of search results in order to find the desired destination.

Telmap Navigator reacts automatically to any deviation from the route and gives you the best possible instructions from where you are located. However if you drive a very far ways out from the original route (outside the area called the Route Corridor), then Telmap Navigator will automatically recalculate a new route from your current location and inform you that it is starting navigation according to the new route.

When counting exits, the application considers only available exits, excluding roads with No Entry signs.

The data from the GPS receiver is always available and you can always get a map of the surrounding area, but you can not calculate or navigate a route in areas where there are no roads as the Telmap Navigator maps are road maps. Additionally, Telmap Navigator does not support any nautical charts.

No, you are not able to search through latitude and longitude coordinates.