Barclay Communications

You can contact our office directly by phone or by using the Live Person messaging facility on our web site. We can repair warranty issues for free, all chargeable repairs can be covered under our insurance policy, which also provides loan phones.

Yes

You can increase the number of minutes and texts on your tariff but you cannot reduce them.

You will incur a termination fee equal to the line rental multiplied by the number of months remaining on your contract

No there is also Microsoft Push, Goodmail and Intellisync solutions available, as well as mobile broadband.

Yes.

Yes but insurance must be added to your numbers at point of sale

Click here to find out how.

Customer Service is the first contact point with faulty handsets, call 028 9096 0366 or email customerservice@barclaycomms.com.

Barclay Communications are elite O2 Centre of Excellence, O2 Data Centre of Excellence Partners and Orange Business Specialists. These exclusive partnerships enable us to bring significant savings to our clients. We analyse your bills and put you on a tariff that suits your business usage. We also monitor your usage on an ongoing basis to ensure that you get the best deal for your business.

Of course, we may still be able to help. Contact our Telesales department and speak to John Roulston (Tel: 028 9096 0366) to determine the best possible outcome. The least we will be able to do is review your account and hopefully decrease the amount you are paying.

No. You will be put through to a Customer Services advisor straight away. You can also use the Live Person web messaging facility on our web site and speak to an Advisor directly.

If you need additional phone accounts set up, your dedicated Account Manager will review your tariff and advise on how best to utilise the tariff to keep your bills as low as possible. Additional handsets can be provided along with your revised tariff.

Yes, customers can choose handsets dependent on tariff and usage. Your dedicated Account Manager will update you on all handsets available to best suit your business needs.

Yes we offer range of packages, book an appointment today for further information by contacting your Account Manager, calling 028 9096 0366 or emailing info@barclaycomms.com

There are some tariff’s that can only be offered directly by the networks; however we are Centre of Excellence Partners for O2, which allows us to offer the vast majority of promotional tariffs.

10 Working Days

If you port your numbers, leave your old sim active on the day of porting. Once you notice you have lost signal then insert the new sim and test for both incoming and outgoing calls. There is usually no down time if the above is adhered to.

12 Months

You can increase your tariff to the next level but you cannot reduce it.

Coverage for all networks can be checked at the following URL – http://www.barclaycomms.com/products-info/mobile-phones/coverage-checker/

Yes

There are various options available to reduce international calls, we recommended contacting your Account Manager to discover which one is most suitable for your needs. However, one popular choice is My Europe Extra from O2:

• My Europe Extra Is ideal if you travel regularly to Europe.
• With My Europe Extra you’ll enjoy a flat rate of 21p per minute to make calls in Europe (Zones 1, 2 and 2+).
• Includes:
  - Calls back to the UK
  - Calls within Europe.
• Plus you will not pay anything to receive calls when you’re visiting Europe.
• How much does it cost? This Bolt On is £8.51 or a special promotional rate of £4.26 per month if you sign to a 12 month or more contract.

There are only 3 O2 Centre of Excellence Partners in the UK and we are one of them. With around 5000 mobile dealers in the market, this partnership is a great achievement for us and it demonstrates O2’s trust in our excellent customer service, expertise and ability to deliver a wide range of leading-edge mobile solutions to the business market.

With O2 your Account Manager will have access to Bill Analyser and will contact you once every 3 months to highlight any changes in your calling profile

Yes, either you or our customer service team (with your permission) can contact your existing network/ supplier and request your PAC code. Once we have the PAC code, the team will port your number over to the new network.

Global Positioning Satellite, this is used for maps or street guides on mobile phones.

This depends on which network your currently on and whether your network have locked the handset to its own network. For example Orange handsets will only work with an Orange sim card. Speak to your Account Manager for more information if your not sure.

This can be done with most phones with software on the phone itself by transferring the contacts to your sim card. There are limitation’s with this. For example most sims can store 150 contacts. If there are more than this you can use software that comes with most handsets to connect your handset to a computer and transfer the contacts to your computer, then to the new handset.

All non-geographical numbers are excluded from your bundle along with premium rate numbers. So 0800 and 0870 numbers will not come out of your bundle.

Free minutes only roll over for one month.

On most group free minute tariffs but please check with your account manager

If you do not require a phone we can setup a hardware fund. This means that if you do not need new hardware, the cost of the phone will be added to your hardware fund, ready for you to use at a later date.

There are many ways to mobilize your staff but Blackberry, Microsoft Windows mobile devices and mobile broadband are just some of them.

High Speed Data Packet Access – This is currently the highest internet connection you can get on mobile phones and mobile broadband.

Yes

There are various options available to reduce international calls, we recommended contacting your Account Manager to discover which one is most suitable for your needs. However, one popular choice is My Europe Extra from O2:

• My Europe Extra Is ideal if you travel regularly to Europe.
• With My Europe Extra you’ll enjoy a flat rate of 21p per minute to make calls in Europe (Zones 1, 2 and 2+).
• Includes:
  - Calls back to the UK
  - Calls within Europe.
  - Plus you will not pay anything to receive calls when you’re visiting Europe.
  - How much does it cost - This Bolt On is £8.51 or a special promotional rate of £4.26 per month if you sign to a 12 month or more contract.

BIS BlackBerry Internet Solution.
BIS was created so that smaller business who were not running a Microsoft Exchange server are able to get email from their POP or iMap email addresses as well as been able to get email from an Exchange service. However BIS and BES do not mix when using the one Exchange server. To synconise your contacts, calendar and to-do list the end user will need to load the software that comes with the phone onto their computer and sync to the computer via the provided USB cable or via Bluetooth where available. To update it the phone needs to be reconnected via one of these two ways.

BES BlackBerry Enterprise Solution
This is the more serious of the two packages available because not only will get the emails in the same way that BIS does with Exchange, Pop and iMap. The biggest difference is that the calendar, contacts and to-do lists will be synced wirelessly from the Microsoft Exchange server without having to go anywhere near the computer.

• Go to Options
• Select Status

• Hold down ALT and shift (CAP or NUM) and 'H' (full keyboard models only)

• When your phone is turned on,
• Take battery out,
• Leave it for 10 minutes
• Then put battery back in and switch on (this will not delete anything on your device)

No! A Blackberry is a fully featured Smartphone and has a wide range additional software available, Telmap is just one of those which will turn your compatible handset into a Satellite Navigation device

The 1st Step is to pull the battery out of the device and leave it out for about 30 seconds. This will clear the internal memory and will solve many, many issues.

1. Leave the BB powered ON.

2. Pull the battery

3. Leave it out for 30 seconds

4. Replace battery and let device boot

5. See if the problem has been resolved

To set up e-mail on your Blackberry please e-mail tech-support@barclaycomms.com the following details.

• Mobile phone number
• Your network (o2, orange etc)
• PIN number (found by going into options (spanner icon)and clicking on status )
• IMEI number (found in same place as the PIN number)
• The e-mail address you want your blackberry to receive.
• The e-mail address password. (If an outlook address, your IT people will have a record of this)
• Your Username
• Your email server address.

To turn on Wi-Fi, perform the following steps:

• At the Home screen, press the Menu key.
• Scroll to the Manage Connections icon and press the trackball.
• Scroll to Wi-Fi and press the trackball to place a check mark in the box to turn on Wi-Fi.

To scan for and connect to available networks, perform the following steps:

• At the Home screen, press the Menu key.
• Scroll to Set Up Wi-Fi Network and press the trackball.
• Scroll to Next and press the trackball.
• Select Scan for Networks. The handheld scans and displays available networks.
• Scroll to the desired network and press the trackball to connect.

Transfer Between Devices

• On the device that is going to receive the file: Navigate to the Media Folder
• Select the folder where you want to receive the file (Music, Video, Ringtones, Pictures)
• Select the sub-folder (Device Memory, Preloaded, Media Card)
• Press the menu key
• Select Receive Using Bluetooth
• Send the file from the other device

Transfer From PC to Device (or vise versa)

• You must have a Bluetooth adapter or have Bluetooth built into the PC
• Pair the device with the PC
• Open Desktop Manager
• Double Click the BlackBerry Device Manager Properties icon (in the system tray next to the clock in windows)
• Select Bluetooth Support and check the box
• Select Configure Bluetooth
• Select Add
• Add your device
• Go back into Desktop Manager and select Options >> Connection Settings
• On the connection drop down box highlight Bluetooth and select enable Bluetooth support
• Transfer the files from the device to the PC or vise versa

Step 1
Add a contact to a Blackberry smart phone using the address book software and the Blackberry Desktop Manager on your computer. Open the email program and then open the address book. Click New, which opens up a new contact box. Fill out the information you want to include for this contact. When you are finished, click Save.

Step2
Synchronize the Blackberry smart phone with your computer. Open the Blackberry Desktop Manager. Turn your Blackberry smart phone on and plug it into the computer using the USB cable or the Blackberry cradle. Click Synchronize. The software will go through the synchronize process and add the new contact to your smart phone.

Step3
Add a contact directly to a Blackberry smart phone. Turn the Blackberry smart phone on. Scroll to the Address Book icon and click. This will open up the Address Book. Click New Address. This will open a new contact page.

Step4
Use the keypad on the smart phone to type the information you want to include for this contact; this can be anything from phone number only to address-both personal and business-to email to fax number to four web pages to Notes.

Step5
Click when you are finished adding the information. At this point, you can either choose Save to store the information or you can add a Personalize Phone Ring tone. When you are completely finished, click and Save the information. The contact is now added to your Blackberry smart phone.

Try performing the following actions:

• Verify that your BlackBerry� device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
• Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click Allow another device to find me.
• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth. Click a Bluetooth enabled device. Click Device Properties. Change the Encryption field to Disabled. Click the track wheel. Click Save. If you still have problems, contact the Barclay Communications Technical Support team on 028 9096 0366 or email tech-support@barclaycomms.com

Follow the step-by-step guide at http://uk.blackberry.com/services/appworld/download.jsp

Most of the data on your BlackBerry smartphone, including email messages, organizer data, fonts, saved searches, and browser bookmarks, can be backed up and restored using the BlackBerry Desktop Manager and your Mac computer.

Note: By default, backup files are saved on your Mac computer to /Users/<name>/Documents/BlackBerry Backups.

Perform the following steps to backup and restore the Contact Lists with BlackBerry Messenger 5.0.

Backup

1. In the BlackBerry Messenger application, display the menu, and click Options.
2. In the Contact List section, select Back Up. This will display 2 options:
 > "Back up files remotely" will back up wirelessly (This will require a registered email address). 
 > "Back up files locally" will back up locally to device memory or a media card. 

Restore

1. In the BlackBerry Messenger application, display the menu, and click Options.
2. In the Contact List section, select Restore. 
 > "Restore using email" will restore the contact list via the registered email address chosen in the backup stage.
 > "Restore using a backup file from the devce" will restore the contact list via the backup saved locally in the device memory or on a media card. 

Note: For more information on BlackBerry Messenger 5.0, please reference the User Guide.

Tip 1 - Check the signal strength

Sufficient signal strength is required to send and receive wireless information.

Turn on the BlackBerry smartphone.
On the BlackBerry smartphone Home screen, click Options > Status. 

In the Signal field, verify that the value is between -40 and -100 DBMS. For instructions on changing the signal strength indicator, see KB02142.

--------------------------------------------------------------------------------

Tip 2 - Perform a hard reset

For instructions, see KB02141.

Mac system requirements:

• USB 2.0 port
• Mac OS X v10.4.10 or later
• iTunes v7.6 or later. Download it from apple.com/uk/itunes
• iTunes Store account

Windows system requirements:

• USB 2.0 port
• Windows Vista Home Premium, Business, Enterprise or Ultimate Edition; or Windows XP Home or professional with Service Pack 2 or later
• iTunes v7.6 or later. Download it from apple.com/uk/itunes
• iTunes Store account

Recommended Business Apps for iPhone

Here are a few pointers about how to increase battery lifespan and battery life for your iPhone. 

The most important thing is to keep your iPhone out of the sun or a hot car- including the glove box. Heat will degrade your battery’s performance the most.


Some terms to familiarise yourself with: 

• “Battery life” is the time your iPhone will run before it needs to be recharged. 
• “Battery lifespan” is the total amount of time your battery will last before it needs to be replaced.

iPhone Temperate Zone

• Your iPhone works best from 32° to 95° F. 
• You should store it in environments of -4° to 113° F. That’s 0° to 35° C and -20° to 45° C.
• Keeping your iPhone as near room temperature as possible (72° F or 22° C) is ideal.

Viewing usage statistics

Awareness of how you use your iPhone and knowing how long your battery typically lasts can help you improve its battery life. 
You can view your iPhone usage statistics by:

>Tapping the Settings icon on the Home screen
>>Choose General 
>>>Usage
>>>>Under the “Time since last full charge” heading you’ll see two items:

• Usage: Amount of time iPhone has been awake and in use since the last full charge. The phone is awake when you’re on a call, using email, listening to music, browsing the web, or sending and receiving text messages, or during certain background tasks such as auto-checking email. 
• Standby: Amount of time iPhone has been powered on since its last full charge, including the time the phone has been asleep.

Update to the latest software

Always make sure your iPhone has the latest software from Apple, as engineers may find new ways to optimize battery performance. Using iTunes 8.2 or later, you can update your iPhone with the latest software. 

>Connect your iPhone to your computer
>>Select iPhone in the Source List. 
>>>In the Summary panel, click “Check for Updates” to see if there’s a new version of the iPhone software available. 
>>>>Click Update to install the latest version.

Please note that if you have just received your handset, then you will need to download iTunes from the Apple website http://www.apple.com/itunes/download/ and register your iPhone (we also recommend you create an iTunes account, and then you can immediately start to purchase applications and songs (some of which are free)). Once iTunes has been installed and running, you simply plug the iPhone into your computer and after a few moments the iPhone will become active.

For a step by step guide to setting up your new iPhone 4 Micro Sim visit http://swapmysim.o2.co.uk/

What you will need:

• BlackBerry Desktop Manager
• Outlook 2007
• iTunes 7 or later
• USB cable 

1. Click "Start," "All Programs," "BlackBerry" and "BlackBerry Desktop Manager."

2. Plug the BlackBerry USB cable into your BlackBerry phone, and connect the other end into your computer's USB port.

3. Click the "Synchronize" button in the BlackBerry Desktop Manager window and click the "Synchronization" button.

4. Check the box next to "Address Book," select "Outlook" and click "OK." Check the circle next to "One way sync from Device" and click "Next." Click "Finish" to complete the configuration.

5. Check the box next to "Synchronize organizer data" and click "Synchronize." Unplug your BlackBerry phone from your computer once the synchronization is finished.

6. Click "Start," "All Programs," "Apple" and "iTunes" to run the iTunes program.

7. Plug the iPhone USB cable into the bottom of the iPhone and plug the other end into your computer's USB port. Click the "iPhone" tab in the iTunes sidebar.

8. Click the "Info" tab, and check the box next to "Sync Contacts from Outlook." Select "All Contacts" or "Selected Groups." If you select the latter option check the boxes next to the groups that you wish to sync.

9. Click "Apply" and unplug the iPhone from your computer when the "iPhone sync is complete. OK to disconnect" message appears.

The easiest way to fix this is to perform a hard reset by:

• Simultaneously holding down the home screen button, at the front of the phone and the on/off button at the top right corner.
• Once the apple sign appears on your screen, release both buttons.

If this does not fix the problem please contact us on 028 9096 0366 or email tech-support@barclaycomms.com and we can assist further.

You may not have data connect with O2 and it would be best to reset the network information in order to find a new signal. To do this you need to: >Touch settings
>>then general
>>>scroll down to reset
>>>>then touch reset network settings, (this will not delete any data, just the network connection).

If this does not fix your problem please contact us on 028 9096 0366 or email tech-support@barclaycomms.com and we can assist you further.

Make sure the dock connector is free of debris.

If you connect iPhone to an accessory not specifically made for it, iPhone may ask if you want to turn on airplane mode. This is to eliminate radio interference from cellular signals coming from iPhone. You may be able to use iPhone with the accessory whether or not you turn on airplane mode. However, the accessory may not charge iPhone.

If you turn on airplane mode, you won�t be able to make calls, send or receive text messages, access the Internet, or use Bluetooth devices with iPhone until you disconnect iPhone from the accessory or turn off airplane mode.

• The iPhone battery might need to be recharged.
• Disconnect other USB devices from your computer and connect iPhone to a different USB 2.0 port on your computer (not on your keyboard).
• Turn iPhone off and back on again. Press and hold the Sleep/Wake button on top of iPhone for a few seconds until a red slider appears, then drag the slider. Then press and hold the Sleep/Wake button until the Apple logo appears. Tap Unlock and enter your SIM’s PIN if the SIM is locked. Important: If you enter the PIN incorrectly three times, you may need to contact your carrier for a Personal Unlocking Key (PUK) to enable your SIM card again.
• Restart your computer and reconnect iPhone to your computer.
• Download and install (or reinstall) the latest version of iTunes from www.apple.com/itunes.

If this does not fix your problem please contact us on 028 9096 0366 or email tech-support@barclaycomms.com and we can assist you further.

Customer is only eligible for a replacement when; customer has Barclay insurance. If the handset is faulty, it must go for repair first, customer will be supplied with a loan phone while their handset is away for repair, if there is a charge for the repair work, Barclay insurance will cover this charge, if the handset in beyond economical repair, we will then send customer a replacement like for like or worth the same value handset. If handset is lost, customer must supply us with a crime ref number. We will then send customer a replacement like for like or worth the same value handset along with a replacement sim card. We do not replace any handset which has been water damaged!

• Nokia � Normally take up to 7 working days.
• Samsung � Normally take up to 7 working days
• Sony Ericsson � Normally take up to 7 working days
• Blackberry � Normally take up to 14 working days
• HTC � Normally take up to 14 working days
• XDA � Normally take up to 14 working days