Barclay Communications

BIS BlackBerry Internet Solution.
BIS was created so that smaller business who were not running a Microsoft Exchange server are able to get email from their POP or iMap email addresses as well as been able to get email from an Exchange service. However BIS and BES do not mix when using the one Exchange server. To synconise your contacts, calendar and to-do list the end user will need to load the software that comes with the phone onto their computer and sync to the computer via the provided USB cable or via Bluetooth where available. To update it the phone needs to be reconnected via one of these two ways.

BES BlackBerry Enterprise Solution
This is the more serious of the two packages available because not only will get the emails in the same way that BIS does with Exchange, Pop and iMap. The biggest difference is that the calendar, contacts and to-do lists will be synced wirelessly from the Microsoft Exchange server without having to go anywhere near the computer.

• Go to Options
• Select Status

• Hold down ALT and shift (CAP or NUM) and 'H' (full keyboard models only)

• When your phone is turned on,
• Take battery out,
• Leave it for 10 minutes
• Then put battery back in and switch on (this will not delete anything on your device)

No! A Blackberry is a fully featured Smartphone and has a wide range additional software available, Telmap is just one of those which will turn your compatible handset into a Satellite Navigation device

No! A Blackberry is a fully featured Smartphone and has a wide range additional software available, Telmap is just one of those which will turn your compatible handset into a Satellite Navigation device

The 1st Step is to pull the battery out of the device and leave it out for about 30 seconds. This will clear the internal memory and will solve many, many issues.

1. Leave the BB powered ON.

2. Pull the battery

3. Leave it out for 30 seconds

4. Replace battery and let device boot

5. See if the problem has been resolved

To set up e-mail on your Blackberry please e-mail tech-support@barclaycomms.com the following details.

• Mobile phone number
• Your network (o2, orange etc)
• PIN number (found by going into options (spanner icon)and clicking on status )
• IMEI number (found in same place as the PIN number)
• The e-mail address you want your blackberry to receive.
• The e-mail address password. (If an outlook address, your IT people will have a record of this)
• Your Username
• Your email server address.

To turn on Wi-Fi, perform the following steps:

• At the Home screen, press the Menu key.
• Scroll to the Manage Connections icon and press the trackball.
• Scroll to Wi-Fi and press the trackball to place a check mark in the box to turn on Wi-Fi.

To scan for and connect to available networks, perform the following steps:

• At the Home screen, press the Menu key.
• Scroll to Set Up Wi-Fi Network and press the trackball.
• Scroll to Next and press the trackball.
• Select Scan for Networks. The handheld scans and displays available networks.
• Scroll to the desired network and press the trackball to connect.

Transfer Between Devices

• On the device that is going to receive the file: Navigate to the Media Folder
• Select the folder where you want to receive the file (Music, Video, Ringtones, Pictures)
• Select the sub-folder (Device Memory, Preloaded, Media Card)
• Press the menu key
• Select Receive Using Bluetooth
• Send the file from the other device

Transfer From PC to Device (or vise versa)

• You must have a Bluetooth adapter or have Bluetooth built into the PC
• Pair the device with the PC
• Open Desktop Manager
• Double Click the BlackBerry Device Manager Properties icon (in the system tray next to the clock in windows)
• Select Bluetooth Support and check the box
• Select Configure Bluetooth
• Select Add
• Add your device
• Go back into Desktop Manager and select Options >> Connection Settings
• On the connection drop down box highlight Bluetooth and select enable Bluetooth support
• Transfer the files from the device to the PC or vise versa

Step 1
Add a contact to a Blackberry smart phone using the address book software and the Blackberry Desktop Manager on your computer. Open the email program and then open the address book. Click New, which opens up a new contact box. Fill out the information you want to include for this contact. When you are finished, click Save.

Step2
Synchronize the Blackberry smart phone with your computer. Open the Blackberry Desktop Manager. Turn your Blackberry smart phone on and plug it into the computer using the USB cable or the Blackberry cradle. Click Synchronize. The software will go through the synchronize process and add the new contact to your smart phone.

Step3
Add a contact directly to a Blackberry smart phone. Turn the Blackberry smart phone on. Scroll to the Address Book icon and click. This will open up the Address Book. Click New Address. This will open a new contact page.

Step4
Use the keypad on the smart phone to type the information you want to include for this contact; this can be anything from phone number only to address-both personal and business-to email to fax number to four web pages to Notes.

Step5
Click when you are finished adding the information. At this point, you can either choose Save to store the information or you can add a Personalize Phone Ring tone. When you are completely finished, click and Save the information. The contact is now added to your Blackberry smart phone.

Try performing the following actions:

• Verify that your BlackBerry� device is compatible with the Bluetooth® enabled device. For more information, see the documentation that came with the Bluetooth enabled device.
• Allow the Bluetooth enabled device to discover your BlackBerry device. In the Bluetooth setup application, click Allow another device to find me.
• Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device. In the device options, click Bluetooth. Click a Bluetooth enabled device. Click Device Properties. Change the Encryption field to Disabled. Click the track wheel. Click Save. If you still have problems, contact the Barclay Communications Technical Support team on 028 9096 0366 or email tech-support@barclaycomms.com

Follow the step-by-step guide at http://uk.blackberry.com/services/appworld/download.jsp

Most of the data on your BlackBerry smartphone, including email messages, organizer data, fonts, saved searches, and browser bookmarks, can be backed up and restored using the BlackBerry Desktop Manager and your Mac computer.

Note: By default, backup files are saved on your Mac computer to /Users/<name>/Documents/BlackBerry Backups.

Perform the following steps to backup and restore the Contact Lists with BlackBerry Messenger 5.0.

Backup

1. In the BlackBerry Messenger application, display the menu, and click Options.
2. In the Contact List section, select Back Up. This will display 2 options:
 > "Back up files remotely" will back up wirelessly (This will require a registered email address). 
 > "Back up files locally" will back up locally to device memory or a media card. 

Restore

1. In the BlackBerry Messenger application, display the menu, and click Options.
2. In the Contact List section, select Restore. 
 > "Restore using email" will restore the contact list via the registered email address chosen in the backup stage.
 > "Restore using a backup file from the devce" will restore the contact list via the backup saved locally in the device memory or on a media card. 

Note: For more information on BlackBerry Messenger 5.0, please reference the User Guide.